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If you have problems or questions regarding your purchase at the TMPGEnc Online Shop, use this form.
Lost License Serial Number Support
If you've lost or forgotten your product's license serial number, use this form.
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When contacting the User Support Service for product use counseling or troubleshooting, please provide precise and as much information as possible. Requests may not be answered if the conditions regarding an issue (what is and how the issue occurs) are not understood by lack of relevant information.
Users who have registered their products can access email support by filling out a form. Our e-mail support team will work hard to reply via e-mail as soon as possible.
Please Read:- Your question may have an answer in our FAQ; please check our FAQs before submitting a technical support form.
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Click on your product name in the list below to access the technical support form and submit an inquiry:
Video Management | |
Slideshow Creation | |
DVD/Blu-ray/AVCHD/PGMX Creation | |
Convert Video | |
MPEG Smart Rendering | |
Software Plug-ins | |
Discontinued ProductsSupport & Maintenance Term has expired. |
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Please check the FAQ below before contacting the User Support Service.Select a product below or check out general questions and answers about our products.
TMPGEnc Video Mastering Works 7 | TMPGEnc KARMA.. Plus 2 |
TMPGEnc Authoring Works 6 | TMPGEnc MPEG Smart Renderer 5 |
TMPGEnc Video Mastering Works 6 | TMPGEnc PGMX CREATOR |
TMPGEnc Authoring Works 5 | TMPGEnc KARMA.. Plus |
TMPGEnc Instant Show Presenter | General Questions and All Products |
* You can search product individually in the FAQ page. | |
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